Sona 1 FAQ — All Answers right here

To register at sona 1, all you need is an active Bangladeshi mobile number and a strong password. You'll also need to provide your full name and date of birth. No documents are required at registration — however, KYC verification may be needed later to make withdrawals.

After logging in, go to Profile Settings and click on the "Identity Verification" section. Upload photos of the front and back of your NID or passport. Verification is typically completed within 24–48 hours, after which your withdrawal limit will increase.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number — an OTP will be sent to you instantly. Verify with the code and set a new password. The entire process takes under 2 minutes.

No. Under sona 1's policy, only one account is allowed per mobile number. Any attempt to create multiple accounts will result in all accounts being permanently banned and balances may be forfeited.

Live Help Center Contact support. The team will explain the reason and guide you through the resolution. Typically, your account will be reactivated after a security check or upon submitting the required documents.

Yes, but for security reasons this cannot be done directly from your profile. Support Contact support, complete identity verification, and then submit a request to change your number. The process is typically completed within 24 hours.

Account Settings or Responsible Gaming You can activate self-exclusion from the page. To permanently close your account, submit a request to Support. We recommend withdrawing your balance before doing so.

First, make sure your number and password are correct. Repeated failed attempts may temporarily lock your account — wait 30 minutes before trying again. You can also log in using the OTP method. If the problem persists, contact support.

After logging in, click the "Deposit" button and select bKash as your payment method. Enter the amount and send payment to sona 1's bKash number. Confirm with your transaction ID — your balance is usually updated within 5 minutes.

Yes, sona 1 accepts deposits via both Nagad and Rocket. The process is the same as with bKash — simply select your preferred method on the payment page. For more details, Payment Page View.

Withdrawal requests are usually processed within 15 minutes to 2 hours. Completing KYC verification speeds up the process. During peak times, it may take up to 24 hours.

Wait 15–30 minutes first. If your balance still hasn't been credited, contact support with your transaction ID or a screenshot. We'll verify and add the balance for you promptly.

Without KYC verification, the maximum daily withdrawal is ৳20,000. Once KYC is completed, this limit can be raised to ৳2,00,000. VIP members are subject to separate, higher limits.

sona 1 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider's own transaction charges may apply, as per their respective platform policies.

Yes, direct bank transfers are available from KYC-verified accounts, usually taking 1–3 business days. Minimum amount is ৳5,000. For more details, Payment Page View.

sona 1 currently supports Bangladeshi payment methods including bKash, Nagad, Rocket, and bank transfers. Crypto payments are available on a limited basis — contact Support for updates.

Rejection reasons are usually communicated via SMS or email. The most common causes are incomplete KYC verification or unmet wagering requirements. Once you know the reason, resolve the issue and reapply, or contact support.

After registration, a 100% welcome bonus is automatically credited on your first deposit — no code needed. You can receive up to ৳10,000 in bonus.

A Wagering Requirement is the number of times you must bet your bonus before you can withdraw it. For example, a ৳1,000 bonus with a 10x WR means you need to place ৳10,000 in bets before withdrawing. Each bonus has its own WR.

Find your referral code in Account Settings and share it with a friend. Once they register and make their first deposit using your code, ৳500 in bonus will be automatically credited to your account.

Log in once a day to qualify for the daily bonus. Click the "Today's Bonus" option on your dashboard. Log in 7 days in a row to unlock a special reward.

Generally, only one bonus can be active at a time. You cannot activate a new bonus until the wagering on your current one is complete. However, certain special promotions may allow multiple offers to run simultaneously.

Welcome bonuses are typically valid for 30 days, reload bonuses for 7 days, and daily bonuses for 24 hours. If the wagering requirement isn't met within that period, the bonus will be forfeited.

Up to 10% cashback is offered daily on net losses, automatically credited to your account the following morning. Cashback is ready to use instantly — no separate wagering required.

There is a bonus code field during registration or on the deposit page. You can also apply a bonus code from the promo page after logging in. Simply use the code mentioned in whichever offer you've received.

Minimum bets at sona 1 start from just ৳10, though the minimum may vary by game. Live Casino games generally start from ৳50. For more details, Bet Page View.

In Sports Betting, bets can sometimes be cancelled before a match starts, depending on the game and market. Once a bet is placed in casino games, cancellation is generally not possible.

Yes, sona 1 offers live betting. You can place bets in real time while a match is in progress — available across cricket, football, tennis, and more.

Yes, sona 1 allows you to combine multiple matches or events into a combo bet. If all your predictions are correct, the odds are multiplied — meaning your potential winnings can be significantly higher.

sona 1's Analysis page Betting tips, match analysis, and statistics are available, prepared by experts and updated on a regular basis.

Yes. If a match is officially cancelled or postponed, your full bet amount will be refunded — typically within 24 hours. For exceptional cases, please contact Support.

After logging in, go to "My Bets" or "Bet History". There you'll find a full list of your bets by date, including amounts, odds, and results.

Yes. sona 1 uses 256-bit SSL encryption, ensuring all transactions are fully encrypted. Fair game outcomes are guaranteed through RNG certification. We never sell member data to third parties.

Go to Profile Settings > Security > and enable "Two-Factor Authentication." You'll need to enter both your password and a mobile OTP each time you log in — the strongest protection available for your account.

Change your password immediately and log out of all active sessions. Contact support right away — we'll secure your account and review your login history promptly.

Yes. sona 1's Privacy Policy Your personal information is never shared or sold to third parties. All data is kept secure on encrypted servers.

Always make sure you're on sona1.ws. No sona 1 staff member will ever ask for your password or OTP. Do not click on unknown links. If in doubt, go directly to the website to log in.

In Account Settings Responsible Gaming Enable self-exclusion from the section. You can exclude yourself for anywhere from 6 months to permanently. We fully respect your decision.

Logging in from a new device may prompt an OTP verification for security purposes — this is completely normal. Simply verify via OTP and continue using your account as usual.

sona 1 offers hundreds of games, including Live Casino, slots, Sports Betting, crash games, table games (roulette, blackjack, baccarat), and virtual sports — with new titles added regularly.

Yes. All games on sona 1 use internationally certified RNG (Random Number Generator) technology. Every outcome is completely random and cannot be manipulated by anyone.

Yes, all sona 1 games are playable on mobile browsers, working smoothly on both Android and iOS devices. You get the full experience on mobile — no separate app download needed.

In Live Casino, real human dealers run the games via live video streaming. You get a genuine casino experience from the comfort of your home, and can even chat with the dealer.

Many slots games offer a demo mode where you can practice without real money. Live Casino games generally do not have a demo mode. New Games page Try the available games.

New games are added to sona 1 every week. New Games page Browse the latest games added to the platform. Register to receive updates on new game releases.