Safety & Awareness

Responsible gaming at sona 1 — Fun & safety Together

Gaming should be entertainment, not an obsession. sona 1 believes every member's mental and financial wellbeing matters far more than any win.

Get started safely Get Help

18+

Age restrictions are strictly enforced

24/7

Gaming support & counselling services

Members Who Successfully Self-Excluded

Protection tools — free for everyone

What Is Responsible Gaming

Let gaming be Healthy entertainment, not the cause of harm

Responsible gaming at sona 1 is more than following rules — it's a mindset.

Online gaming is growing rapidly in Bangladesh. At Sona 1, we believe that fun must go hand in hand with awareness. Responsible gaming means playing within your budget, keeping track of your time, and never treating gaming as a source of income.

Sona 1 encourages every member to use the responsible gaming tools available. Set your own limits — we'll respect them. If you ever feel gaming is no longer in your control, let us know right away.

Gaming is for enjoyment, not for relieving stress. sona 1 wants you to play with a smile — and leave with one too.

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Sona 1's Responsible Gaming Commitment

We make this commitment — Sona 1 will never encourage addiction. A happy, healthy player is worth more to us than any big winner.

Member Satisfaction94%

Secure Payments100%

Issue resolution rate98%

Commitment to the 18+ Policy100%

Protection Tools

Your Gaming In control Stay in Control — 5 Powerful Tools

All these tools on sona 1 are completely free and available to use at any time

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Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once set, any increase requires a 24-hour cooldown period — so you're never acting on impulse.

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Bet limit

Set a maximum amount per bet. You won't be able to place a bet beyond this limit — so you can stop yourself before any serious losses.

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Session Time Limit

Decide in advance how long you'll play in one sitting. Once the time is up, sona 1 will automatically warn you or log you out.

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Cooling-Off Period

Feel like you need a break? Set a cooling-off period from 24 hours up to 30 days. No bets can be placed during this time, but your account will remain active.

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Self-Exclusion

If you feel gaming is getting out of your control, activate self-exclusion. Your account can be locked for anywhere from 6 months to permanently. We fully respect that decision.

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Gaming History & Reports

View your betting history, wins and losses, and total spending at any time. Understanding your own patterns is the first step toward responsible gaming.

All these tools are available in your Sona 1 account settings. If you need any assistance, our support team is here to help — and they speak Bangla.

How to use

Setting Up Protection Tools In just 4 steps

Go to account settings

Click the profile icon in the top right, then go to "Settings" > "Responsible Gaming".

Set Your Limits

Set a deposit limit, session time, or self-exclusion — whatever you need. All changes take effect immediately.

Confirm and play with peace of mind

You'll receive a confirmation by SMS or email. Enjoy your gaming with peace of mind — keeping you safe is our responsibility.

Limit details

No Limit How much Can be set

Limit Type	Minimum	Maximum	Time for change
Daily deposit	৳500	৳50,000	24 Hours
Weekly Deposit	৳1,000	৳2,00,000	7 Days
Monthly deposit	৳5,000	৳5,00,000	30 Days
Single bet limit	৳100	৳10,000	24 Hours
Session time	30 Minutes	8 Hours	Instant
Cooling-Off	24 Hours	30 Days	Once the period ends
Self-Exclusion	6 Months	Permanent	Review Process

Increasing a limit doesn't happen instantly — and that's intentional. We want every decision to be made thoughtfully.

Warning signs

If you notice these signs Stay alert

Addiction doesn't always strike suddenly — it creeps up gradually. Recognizing these warning signs early is what gives you the power to stop in time.

Placing bigger bets to chase losses

Neglecting family or work because of gaming

Daily spending is exceeding your set budget

Feeling anxious or irritable when you're not gaming

Gaming using borrowed money or your savings

Gaming in secret and keeping it hidden from others

Wanting to stop but unable to

Lying to loved ones about your gaming

If you notice any of these signs, please stop gaming and reach out to us. Our support team will help you with complete confidentiality and zero judgment.

Self-Assessment

Yourself Ask a question — Are you doing okay?

Answer the following questions honestly. They are based on internationally recognized methods for assessing problem gambling. If most of your answers are "Yes," please seek help.

1 Did you spend more on gaming last month than you had budgeted?

2 Do you feel restless or frustrated when you're unable to game?

3 Have you ever placed more bets to try to win back money you've lost?

4 Has gaming affected your responsibilities at home or at work?

5 Have you ever felt ashamed or guilty about your gaming habits?

6 Have you tried to stop gaming but found yourself coming back again and again?

If more than 3 of your answers are "Yes," please reach out to our support team. We're here to help — not to judge.

Steps to get help

Asking for help is Courage

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Acknowledge it first

Acknowledging the problem is the first step to solving it. Don't be too hard on yourself — gaming addiction is a recognized mental health condition, and help is available.

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Activate Self-Exclusion

Enable self-exclusion from your sona 1 account settings. If you choose to do this, we're here to support you — no questions asked.

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Tell Someone You Trust

Let a family member or trusted friend know what you're going through. Facing it alone is hard — having someone by your side makes it much easier.

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Seek Professional Help

Seek advice from a mental health professional. Addiction is fully treatable, and thousands of people have successfully recovered.

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Contact sona 1 support

Our support team assists with complete confidentiality. Reach us via live chat or email at any time.

Healthy Gaming Tips

Responsible gaming sona 1 rules

Stick to these habits and gaming will always stay fun

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Set a budget first

Decide in advance how much you'll spend on gaming each week. Only budget what you can afford to lose without it affecting your household.

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Track Your Playtime

Take breaks instead of playing for long stretches at a time. A 5–10 minute break every hour helps keep your decision-making sharp.

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Don't game when you're not in the right headspace

Avoid gaming when you're angry, sad, or frustrated. Your judgment is impaired during those moments and poor decisions are far more likely.

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Play for fun, not just to win

Enjoy the experience of gaming without expecting to win every day. Losing is a natural part of the game.

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Don't play on credit

Never game with borrowed money or credit. Only play with what you can genuinely afford to lose.

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There's More to Life Than Gaming

Spend time with family, catch up with friends, and pursue your hobbies. Gaming is one part of life — not the whole of it.

Age verification

Under 18 Strictly prohibited

Sona 1 follows a zero-compromise policy on protecting minors. Age is verified at registration, and NID or birth certificate may be requested if there is any doubt.

Age verification is mandatory at registration
KYC documents may be requested if there is any doubt
Accounts are immediately suspended if a minor is identified
Parents can raise a complaint at any time

If you suspect your child is using Sona 1, please support@sona1.ws— email us and we'll act promptly.

Family Protection

Your Family Aware Keep

Gaming addiction doesn't just affect one person — it impacts the entire family. That's why it's important for family members to stay informed and aware.

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Ask a loved one

If you think a family member is gaming excessively, talk to them with concern and without judgment.

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Set family limits

sona 1 allows limits to be set on a member's account at a family member's request. Please contact support.

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Have an open conversation

Talk openly about gaming at home rather than treating it as a taboo. Awareness is the best protection.

FAQs

About Responsible Gaming Frequently Asked Questions

No. When you activate self-exclusion, your account balance remains safe. You can withdraw your funds once the self-exclusion period ends, or earlier by contacting our support team. However, no bets or deposits will be possible while self-exclusion is active.

Yes, reducing your limit takes effect immediately. However, increasing your limit requires a 24-hour waiting period. This rule exists entirely for your own protection.

Start by activating the self-exclusion option on Sona 1. Then reach out to our support team — we'll confidentially guide you toward professional help. Talking to a trusted family member can also make a real difference.

Yes, you can use multiple tools at the same time. For example, you can keep both a deposit limit and a session time limit active together — in fact, we recommend it.

Third parties cannot make changes to your account directly — this is to protect your privacy. However, with your consent, a family member can join you in our support chat and our team will be happy to assist them.

Responsible gaming at sona 1 — Fun & safety Together

Let gaming be Healthy entertainment, not the cause of harm

Your Gaming In control Stay in Control — 5 Powerful Tools

Setting Up Protection Tools In just 4 steps

No Limit How much Can be set

If you notice these signs Stay alert

Yourself Ask a question — Are you doing okay?

Asking for help is Courage

Responsible gaming sona 1 rules

Under 18 Strictly prohibited

Your Family Aware Keep

About Responsible Gaming Frequently Asked Questions

Will my balance be lost if I self-exclude?

Does lowering my deposit limit take effect immediately?

What should I do first if I think I have a gaming addiction?

Can I use more than one protection tool at the same time?

Can a family member set limits on my account?

Play Responsibly, Keep It Fun