Introduction
Welcome to sona 1. This Privacy Policy explains how sona 1 collects, uses, and protects your personal information. At sona 1, we believe transparency is the foundation of trust.
By registering with or using any service on sona 1, you agree to this policy. We strongly encourage you to read it carefully in full. If you have any questions, please contact our support team.
This policy applies to all sona 1 services — including the website, mobile browser version, and all other digital platforms.
Sona 1 views privacy not merely as a legal obligation, but as an ethical responsibility. Your trust is our most valuable asset.
What Data We Collect
Sona 1 only collects information that is genuinely necessary to operate its services. We do not gather excessive or irrelevant data.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, NID number | Identity verification & age confirmation |
| Contact Information | Mobile number, email | Account communication & support |
| Financial Information | BKash/Nagad number, bank details | Payment Processing |
| Device Information | IP address, browser, device type | Security & Fraud Prevention |
| Usage Data | Gaming history, login timestamps | Service Improvement |
| Location Data | Country, City (approximate) | Eligibility verification |
Sona 1 never stores your full bank card number or password. Payment details are transmitted in encrypted form only to the relevant payment gateway.
Why We Collect Your Data
Sona 1 collects your information because delivering a great experience requires some basic details. However, we never use your data beyond what is strictly necessary.
- For account creation and management.
- To process deposits, withdrawals, and other transactions.
- To verify your identity and age (KYC process).
- To prevent fraud, money laundering, and illegal activity.
- To provide customer support and resolve complaints.
- To improve platform services and plan new features.
- To meet legal and regulatory obligations.
- To implement responsible gaming protocols.
How Your Data Is Stored and Protected
The security of your information is sona 1's top priority. We employ industry-leading technical and organizational measures to keep your data safe.
- 256-bit SSL Encryption: The highest level of encryption is applied to all data transfers.
- Firewall Protection: Our servers are protected by multiple layers of firewalls.
- Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
- Real-Time Monitoring: Unusual activity is detected automatically.
- Regular Security Audits: Our systems are regularly tested by independent third-party experts.
- Staff Training: All our staff are trained in data privacy practices.
There is no compromise on data security. In the event of any security incident, we promptly notify members and take immediate action to resolve it.
Who Your Data Is Shared With
Sona 1 does not sell your data. However, in certain limited circumstances, information may be shared with trusted parties:
| Sharing Scope | Why | Security |
|---|---|---|
| Payment gateways (bKash, Nagad) | Transaction Processing | Encrypted, Limited Data |
| Law enforcement agencies | As required by legal order | Not without a court order |
| Fraud Detection Services | To ensure security | Anonymised Data |
| Regulatory Authority | License Compliance | Only Essential Data |
Important: sona 1 never sells or transfers your data to advertisers, marketing companies, or data brokers.
Cookies & Tracking Technologies
Sona 1 uses cookies and similar technologies on its website to make your browsing experience smoother and more personalized.
- Essential Cookies: These are required to maintain your login state and session and cannot be disabled.
- Functional Cookies: Remembers your language preference and betting history.
- Analytics Cookies: To analyse website traffic and improve our services.
- Security Cookies: Protects against CSRF attacks and fraud.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of sona 1.
Your Rights
Sona 1 believes you have full rights over your own data. You may exercise any of the following rights at any time:
Child Protection Policy
Sona 1 does not provide services to anyone under the age of 18. We do not collect personal information from minors, and doing so is strictly prohibited.
- Age verification is carried out at the time of registration.
- If a minor's information is detected, the account is immediately closed and all associated data is deleted.
- If a parent suspects their minor child is using sona 1, please notify us immediately.
Sona 1 maintains a zero-tolerance policy when it comes to protecting minors. If you have any concerns, contact us at support@sona1.ws.
Third-Party Links & Services
Sona 1 occasionally uses third-party services (such as payment gateways). These parties operate under their own privacy policies and are governed accordingly.
Sona 1 is not responsible for the privacy of your information on third-party platforms. However, we only work with trusted and recognized service providers who comply with international security standards.
Payment gateways such as bKash and Nagad have their own privacy policies. Please review their policies before using their services.
Data Retention Period
Sona 1 does not hold your data beyond what is necessary. However, some information must be kept for a defined period to comply with legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Up to 5 years after account closure | Legal Obligations |
| Financial Transactions | 7 Years | Regulatory Requirements |
| Gaming History | 3 Years | Dispute Resolution |
| Customer Support Chat | 2 Years | Quality Assurance |
| Marketing Consent | Until consent is withdrawn | Legal Basis |
| Log Files | 90 Days | Security Analysis |
Contact & Complaints
For any questions or concerns regarding this Privacy Policy, please reach out to our dedicated privacy team.
We take all complaints seriously and aim to provide an initial response within 72 hours. Complex matters may take up to 14 business days to resolve.
For any privacy-related matter, email us directly: support@sona1.ws — Use "Privacy Complaint" as the subject line.
FAQ
Learn more: Why sona 1 takes privacy so seriously
As online services continue to grow in Bangladesh, protecting personal data becomes increasingly critical. sona 1 understands this reality and is committed to putting privacy into practice — not just on paper.
Whether you're logging in, placing a bet, or making a withdrawal on sona 1 — your data is protected at every step. Our engineering team continuously updates our systems to keep you safe from the latest cyber threats.
Sona 1's Privacy Policy isn't just a legal formality. We believe every member has the right to know where their data goes, why it's retained, and how it's kept safe. That's why we've written everything in plain, straightforward language — not complex legal jargon.
Like our responsible gaming policy, our privacy policy is member-first. If you ever feel your data is not being adequately protected, let us know. We will investigate and resolve the issue promptly.
In closing — your trust in sona 1 is our greatest reward, and we are committed to upholding it at all times. For more information, Terms & Conditions and Responsible Gaming View page.